Paul Baumann

Robert is a highly effective Board member with an instinctive understanding of the best way to add value as a non-executive director. In his work on the Board of Westminster Abbey’s commercial arm over the last eight years, he has demonstrated a strong and deeply rooted commitment to public service, combined with the sensitivity to operate successfully in the distinctive environment of an iconic national institution.

He brings great clarity of strategic and operational insight to the Board’s discussions, and his extensive experience and deep expertise in leadership, employee engagement and customer service excellence have enabled him to make an invaluable contribution to the Abbey’s commercial businesses, which are now some of the most successful in the sector. We benefit greatly from his membership of the Board, and I have no hesitation in recommending him for similar roles in other organisations.